koin88 Privacy Policy

This page describes what we collect when you use koin88 and how we keep that data protected. We operate an online entertainment platform serving regions where local law permits gaming and sportsbook access. Your account, payment history, and personal details are held securely, and we follow clear rules about how we use them.

We collect information only because it's necessary to operate the platform—to verify your identity, process deposits and withdrawals, deliver customer support, and comply with local regulations. We do not sell your data to advertisers, and we do not share it beyond the processors we've chosen to handle payments, hosting, and compliance checks.

If you have questions about your data or want to request access, correction, or deletion, we've included contact details at the end of this policy. Our support team can usually respond within one business day during Jakarta office hours.

What we collect

We collect your personal information when you sign up and as you use koin88. This includes your name, date of birth, email address, and phone number. We also collect payment details—your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction history—so we can process deposits and withdrawals correctly.

We collect information about your device and browsing activity on koin88. This includes your IP address, browser type, pages you visit, and how long you stay on them. We use this to detect fraud, troubleshoot technical issues, and understand which features are most used. We also store cookies so you don't have to log in every time you return.

When you contact support, we keep a record of your message and our reply. If you upload documents for identity verification (passport, national ID, utility bill, or bank statement), we store these temporarily while we review them, then delete them after verification is complete.

What we don't collect: We don't ask for your home address beyond what we need for KYC (know-your-customer) checks. We don't track you across other websites, and we don't install software on your device to monitor your activity.
Cookies on koin88: We use session cookies to keep you logged in and analytical cookies to count visitors and track page performance. These expire automatically when you close your browser or after 30 days of inactivity.

How we use your data

We use your personal information for five main purposes. First, we verify your identity before you can deposit money or withdraw winnings—this is a legal requirement in most jurisdictions where koin88 operates. Second, we process your payments through our payment partners, who hold your bank or wallet details securely on our behalf.

Third, we use your email and phone number to send you account confirmations, payment receipts, and support replies. We do not send marketing messages unless you've opted in. Fourth, we monitor account activity to detect fraud and prevent unauthorized access. Fifth, we review usage patterns in aggregate to improve the platform—for example, if many users from Surabaya or Bandung report slow load times during peak hours, our engineering team investigates.

Your tournament history and game stats remain on your account for as long as your account exists. If you close your account, we retain transaction records for six years (a legal requirement) but delete your browsing history and personal profile after ninety days.

Third parties and data processors

We use external services to deliver koin88 securely. Our payment processors in Indonesia (mobile banking, local payment, online payment, and others) hold your wallet credentials but do not see your koin88 password. Our cloud hosting provider stores our servers and databases; we use encryption to protect data in transit and at rest. Our email service sends account notifications; we don't share your content with them.

We may be required to share anonymized data with Indonesian gaming regulators or law enforcement if a legal request is served. We will not disclose your data in response to a request we believe is unlawful, and we will notify you if legally permitted.

Data location: Our primary servers sit in Southeast Asia, but backups may be stored elsewhere for redundancy. All connections to koin88 are encrypted with SSL/TLS, regardless of where the backup sits.

Your rights and our contact details

Depending on your location, you may have the right to access your data, request correction if it's inaccurate, ask us to delete it when no longer needed, or object to how we use it. To exercise these rights, contact us at [email protected] or through the help section in your account.

We keep this policy updated as our platform evolves. If we make material changes—such as a new data processor or a change in how we handle payment information—we'll notify you via email at least 30 days in advance.

Our support team is available during Jakarta business hours (09:00–18:00 Monday to Friday, excluding Indonesian public holidays). Response time is typically under 24 hours. For urgent account security issues, you can request an emergency contact through the app.